Does K.T Century Education guarantee its product?

Of course! We're 100% committed to making you happy. Each product is hand-checked by a member of Team K.T Chinese before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Should you wish to return your item(s), please kindly email us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).

Any customized items are your unique creative expressions. Returns on customized item(s) for reasons other than Pi.phone case error will be subject to a 50% refund on the cost of the product(s). The shipping fee is non-refundable.

To request further instructions on how to return your order, please email us at info@ktchinese.com. Returns without prior communication with us will not be accepted.

However, if Cash on Delivery is selected as the payment method, only return for exchange or store credits will be allowed.

Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved in returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes the necessary precautions by using registered and traceable services when returning the package.

Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after removal of product(s) in an order. For discounts that are applicable on the second/subsequent item, the discount will be revoked on the partial return of the order, and the unreturned item will be charged at the original price. Shipping fee may also be applied.

All purchases of items from the Archive Collection, Outlet, Sale Collection are final and no refund/return would be granted under any circumstances. Unauthorized returns will be discarded.

Still not getting your answers? Email us anytime at info@ktchinese.com. You can even contact us on Facebook.

 

Standard and Expedited Delivery

 

• Is the shipping fee for free to all the product and worldwide?
• Yes, we offer worldwide FREE shipping for all the products!


• How long does it take before my order gets shipped?
• We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.
  
  Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
  
  You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
  
  Please contact our customer service team if there is any question concerning the time to dispatch.


• After the goods are dispatched, how long does for standard shipping to deliver the package?
• The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,
  
  For US orders:
  6- 15 business days
  
  For non-US orders:
  5-23 business days
  
  Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.


• Ok, what about the delivery time of express shipping?
• For the majority countries in the world, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sends you after the package is shipped. Please NOTE: express shipping requires additional shipping fee. Please contact info@ktchinese.com for details.


• How can I check my order status?
• Sign in to your Account (the one that you made your order with) and click on "Track Order" In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.